Refund policy
At Zenora, your satisfaction is important to us. We stand behind the quality of our products and are committed to providing a smooth and reliable shopping experience.
30-Day Refund Policy
We offer a 30-day no-questions-asked refund policy on all eligible orders. If you are not completely satisfied with your purchase for any reason, you may request a return or refund within 30 days of delivery.
Returns Eligibility
To be eligible for a return or refund:
- Your request must be submitted within 30 days of delivery
- The product must be returned in its original packaging whenever possible
- Proof of purchase or order confirmation may be required
Refunds
Once your return request is reviewed and approved, refunds will be issued to your original payment method. Please allow several business days for the refund to appear depending on your payment provider.
Exchanges & Replacements
If your item arrives damaged, defective, or incorrect, we will gladly provide a replacement or issue a full refund at no additional cost.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from our side.
How to Request a Return
To request a return or refund, please contact our support team with:
- Your order number
- A brief explanation of your request
- Photos of the item if it arrived damaged or incorrect
Our team will guide you through the next steps and assist you throughout the process.
Contact Us
If you have any questions regarding your order or return request, please reach out to our support team. We’re here to help and ensure your experience with Zenora is simple, smooth, and stress-free.